Pacific Power is urging Southern Oregon residents to stay alert following a recent rise in nationwide scams aimed at utility customers. The company issued a public reminder this week after reports surfaced of criminals pretending to be utility workers in an effort to steal money or personal information. While these schemes are happening across the country, Pacific Power wants local customers to be especially cautious as winter approaches and energy use increases.
According to the company, scammers are contacting customers through a variety of channels. Residents have reported receiving unexpected phone calls, text messages, emails and social media messages from individuals claiming to represent Pacific Power. Others have experienced in person visits from people posing as company employees. In each case, the goal is to pressure customers into handing over financial information or making immediate payments.
One common tactic involves telling a customer that their electricity is about to be shut off within the hour. The scammer then insists that the only way to prevent disconnection is through immediate payment. Pacific Power emphasizes that it does not demand same day payments to avoid service interruption, nor does it threaten to cut power without proper written communication and advance notice.
Another red flag is a demand for payment through pre paid cards or other unconventional financial tools. Criminals often instruct customers to buy these cards and provide the numbers over the phone. Pacific Power does not request payment in this manner and allows customers to select from secure, established payment methods. The company also does not require instant payment for damaged equipment or repairs.
Some scams use technology to make fraudulent calls appear legitimate. Criminals may manipulate a phone’s display to make it seem as though the call is coming from Pacific Power. The company advises residents to independently verify the caller by hanging up and contacting customer service directly. Pacific Power employees are required to present proper identification during in person visits, including a photo, name, company logo and an employee verification number.
Residents who believe they have been targeted are encouraged to collect as much information as possible, including phone numbers, messages or payment instructions. Suspicious activity should be reported to Pacific Power at 1 888 221 7070, local law enforcement and the Federal Trade Commission. Customers who are unsure whether a caller, visitor or message is legitimate should contact Pacific Power before providing information or making any transaction.
Pacific Power is reminding Southern Oregon communities that protecting personal information remains one of the strongest defenses against fraud. The company encourages residents to stay calm, verify all claims and never submit payment under pressure. Staying informed, asking questions and confirming identity can prevent financial losses and help stop future scams.