Starbucks announced on Monday a significant change to its store policy, requiring customers to make a purchase if they wish to use the restroom or spend time in its locations. This marks a reversal of its 2018 open-door policy, which allowed anyone to use Starbucks facilities without the obligation to buy anything.
The updated policy will be implemented in company-owned stores across North America, alongside a newly established code of conduct. According to Starbucks, the code aims to create a welcoming and safe environment for both customers and employees, addressing issues such as inappropriate behavior, substance use, and harassment.
The company stated that the revised rules will include the following restrictions:
- Use of restrooms and seating areas will now require a purchase.
- Discrimination, harassment, or disruptive behavior will not be tolerated.
- Smoking, vaping, and consumption of outside alcohol are prohibited.
- Drug use and panhandling are banned on store premises.
The code of conduct will be visibly posted in all applicable stores to ensure customers are aware of the changes.
This policy shift represents a departure from Starbucks’ open-door approach introduced in 2018. That policy was enacted after an incident in Philadelphia where two Black men were arrested for trespassing in a Starbucks store while waiting for a business associate, sparking accusations of racial bias. The company responded by mandating anti-bias training for employees and declaring that Starbucks locations would be open to anyone, regardless of whether they made a purchase.
While the move was praised by some as a step toward inclusivity, it also faced criticism from store employees who reported challenges managing non-paying visitors, including those exhibiting disruptive or unsafe behavior.
In announcing the updated policy, Starbucks emphasized the importance of balancing accessibility with the need to maintain a positive store environment. “We want our stores to remain places where everyone feels welcome,” a company spokesperson said. “At the same time, it’s crucial to ensure that our partners [employees] and customers can enjoy a safe and comfortable experience.”
Critics argue that requiring purchases could disproportionately affect vulnerable populations, such as individuals experiencing homelessness, who may rely on Starbucks stores as safe public spaces. Advocates for these groups have expressed concern that the policy may result in exclusion and limit access to essential amenities like restrooms.
Supporters of the change, however, point to the challenges faced by Starbucks employees under the previous policy, including managing loitering, disruptions, and increased safety risks. By instituting a purchase requirement, they argue, Starbucks is better equipped to maintain order and provide a consistent customer experience.
Starbucks’ decision reflects broader societal debates about the role of private businesses in providing public spaces. While many companies maintain policies requiring purchases for restroom access, Starbucks’ size and influence often place it under greater scrutiny.
As the policy rolls out, its impact will likely be closely watched by customers, employees, and social advocates alike. Whether the new guidelines strike the right balance between inclusivity and practicality remains to be seen.